Inbound Call

Inbound call is a type of customer service that accepts incoming calls from customers. Customers make calls to the contact center, both asking about products and services, solving problems or even complaints from them. Each inbound call has a varying number of calls, depending on the calls made by the customer. Inbound calls always provide solutions and assist customers in payment and ordering activities via calls. Inbound calls can also increase business sales through interactions with customers.

Bluespider Inbound Solution also has features to integrate with other methods for customers to interact, such as whatsapp business, live chat, and mobile applications.